A privacy policy is a formal statement issued by a company, organization, or service provider to inform users, customers, or stakeholders about how their personal data is collected, used, disclosed, retained, and safeguarded. In the context of Concept Clutch, this Privacy Policy sets forth our commitment to protecting the privacy and security of all information shared with us by students, parents, tutors, and visitors to our website or platform. It provides transparency and legal clarity about the data lifecycle — right from the moment a user enters their name or email on our platform, to how long and where that data is stored, and how we use it to support educational experiences.
Our Privacy Policy is intended to empower users by helping them understand:
● What types of information we collect (personal and non-personal)
● How and why we collect it
● With whom we may share it, and under what conditions
● How we protect the integrity and confidentiality of user information
● The rights of users regarding their data (access, deletion, correction, etc.)
● The policies related to data collected from children and minors
● Legal frameworks that govern our data practices
This Privacy Policy is not just a compliance requirement — it is a part of our philosophy at Concept Clutch. As a provider of personalized, one-on-one tutoring sessions to students across the globe, we handle sensitive educational and personal data with deep responsibility and care. From the moment a parent signs up their child for a session, or a tutor registers to teach, we consider it our duty to treat their data with respect and confidentiality.
It is our promise that no information collected will be used for purposes beyond the scope of what is mentioned here. We do not sell data. We do not use personal data for irrelevant marketing. And we never knowingly collect data from children without verified parental consent.
We encourage you to read this Privacy Policy thoroughly to understand our approach and your rights.
This Privacy Policy reflects our dedication to responsible data management and aligns with legal requirements across jurisdictions — including, but not limited to, the General Data Protection Regulation (GDPR) of the European Union, the California Consumer Privacy Act (CCPA), and the Information Technology Act, 2000 (India), specifically the SPI (Sensitive Personal Data or Information) Rules.
At Concept Clutch, we are committed to maintaining the highest standards in data transparency and user empowerment. We recognize that data privacy is not only about meeting legal obligations but also about building trust with the families, students, tutors, and stakeholders who use our services. Your trust is foundational to our educational mission, and we honor that trust by treating your data with dignity.
We are issuing this Privacy Policy to:
1. Comply with Global and Local Laws: This includes Indian data protection rules, GDPR (EU), CCPA (California), and COPPA (Children's Online Privacy Protection Act).
2. Offer Transparency: Our users have a right to know what information we collect, how we use it, and the rationale behind each data-handling practice.
3. Promote Data Respect and Ethics: We believe every learner and every educator deserves a private, secure, and transparent environment in which to grow and teach.
4. Clarify User Expectations: From tutors who share their credentials and account details, to parents who book sessions for their children, everyone deserves clarity on how their data will be treated.
5. Establish Accountability: This Privacy Policy holds us accountable — internally and externally — for everything from cybersecurity to user redressal mechanisms.
We understand that our users span different countries, educational systems, and age groups. Therefore, we have chosen to adopt the strictest applicable standards globally so that all of our users — whether based in India, the United States, Europe, or any other region — are offered equal levels of protection, control, and transparency.
Your privacy is not a privilege — it is a right, and we treat it as such. This Privacy Policy will be updated as necessary to reflect legal developments, technology changes, or shifts in our service offerings. Whenever significant changes occur, we will strive to inform you in a timely and respectful manner.
At Concept Clutch, our primary mission is to offer seamless, secure, and personalized online tutoring services. In order to facilitate this, we collect several types of data—some of it directly provided by you, and some gathered automatically based on your interaction with our platform. We treat all collected data with care and respect, recognizing it as a crucial aspect of your trust in our services. Personal Information includes your name, email address, phone number, location, date of birth, grade level, subject(s) of interest, and any additional information you voluntarily submit through our website forms, support emails, live chat sessions, or during live classes. This can also include your device information and time zone preferences so we can align tutoring schedules accordingly.
If you are a parent or guardian registering on behalf of a minor, we collect your information as the legal registrant and maintain all communications and account details primarily with you. The student’s name, grade, learning needs, and preferences are collected only with your explicit consent.
Payment Information, while never stored by Concept Clutch directly, is processed through secure, PCI-DSS compliant third-party services such as Razorpay. These services collect payment details like credit/debit card numbers, UPI, or bank account information for transaction processing.
Usage Data includes your browsing patterns on our site, session recordings (with prior consent), time spent on learning materials, user interactions, logs of attended classes, support chats, and resource downloads. This helps us enhance service quality and optimize the user experience.
Tutors’ Information includes name, qualifications, professional experience, identity documents, banking details (for payments), residential city/country, internet connection speed, and a signed consent to our Tutoring Agreement and Code of Conduct. We do not collect any biometric, health, or extremely sensitive personal information unless explicitly required for legal or operational purposes, and even then, only with user consent.
Our data collection mechanisms are rooted in transparency, consent, and necessity. Users voluntarily provide data during the account creation process, tutor registration, support interaction, or when enrolling in classes. This data collection happens in real-time through:
1. Account Registration Forms – When a parent, student, or tutor fills out registration forms, we collect identification and preference data.
2. Live Demo & Trial Bookings – When users schedule a free trial session, we collect necessary contact and scheduling information to deliver the service.
3. Email & Support Interactions – Every email sent to our support (conceptclutchtutoring@gmail.com), or inquiry made through the Contact Us page, may capture metadata like IP address, device type, and location for audit and quality purposes.
4. Class Session Logs & Recordings – With advance notice and user consent, all sessions conducted through platforms like Zoom or Google Meet are recorded and stored securely. These recordings may include audio, video, screen shares, and chat exchanges.
5. Automatic Data Collection Tools – Although we do not currently use external analytics tools, our servers do log IP addresses, browser types, and visit timestamps to ensure security, prevent fraud, and optimize performance.
6. Third-Party APIs and Tools – If we integrate Google Meet, Zoom, or Razorpay APIs, their respective SDKs may collect technical information under their own privacy policies.
All data is collected only for legitimate educational and operational purposes, and always with the user's knowledge and clear consent.
User data at Concept Clutch is never used beyond the scope of providing, improving, and securing our educational services. Every piece of information collected has a clearly defined purpose aligned with your learning journey.
Primary Use Cases:
● Service Delivery: Contact details help us schedule sessions, assign tutors, and send updates about upcoming classes or reschedules.
● Personalization: We use grade level, subject interests, and time zone data to match each student with the most suitable tutor.
● Communication: Email and phone information is used to confirm demo bookings, notify about tutor changes, share class links, and update on policies.
● Training & Quality Assurance: Session recordings are reviewed internally (by authorized staff only) to assess tutor performance, identify training needs, and maintain service standards.
● Payment and Invoicing: Payment information processed through Razorpay is linked to your profile for transaction confirmations, receipts, and refund processing.
● Compliance: In case of any legal requests or audits, we may access user data to comply with applicable Indian or international laws.
We do not use personal data for advertising purposes, nor do we engage in user profiling for marketing campaigns.
We share data only when essential and strictly on a need-to-know basis. Concept Clutch does not sell, rent, or exchange user data with third-party advertisers. Who we share with:
● Tutors: We share student names, grade levels, subject requirements, and session timing preferences with assigned tutors.
● Parents: All student-related communications, progress reports, and feedback are shared exclusively with the registered parent or guardian.
● Platform Service Providers: We use secure third-party platforms like Razorpay for payment processing and Zoom/Google Meet for video conferencing. These tools may collect basic user data to function correctly, subject to their own privacy practices.
● Law Enforcement & Legal Entities: If required by law, we may disclose user data to legal or regulatory bodies upon receipt of appropriate documentation and after verification.
All third-party integrations used are evaluated for security compliance before data sharing begins. Shared data is encrypted in transit and access is restricted through authentication and logging mechanisms.
Concept Clutch is deeply committed to protecting the privacy and data of children who use our platform. Since our tutoring services cater to students of all age groups—including minors—we take extra precautions to comply with national and international child data protection laws.
Registration Requirements:
● Children under the age of 18 must have a parent or guardian create and manage their account.
● Consent must be given by the parent for any data collected during session bookings, account setup, and usage.
Data Handling:
● Children’s data is stored securely and used only for scheduling and academic tracking purposes.
● We never directly contact students unless it is part of a class conducted under parental supervision.
● Parents may access, modify, or request deletion of their child’s data at any time.
● We honor all reasonable requests to restrict recording or communication, within operational feasibility.
Concept Clutch aligns with India’s IT (Intermediary Guidelines) Rules, 2021 and draws from COPPA (U.S.) and GDPR (EU) frameworks to uphold the best interests of child users.
Safeguarding user data is one of the cornerstones of trust at Concept Clutch. We implement multi-layered security practices to prevent unauthorized access, misuse, or breach of any data stored or processed.
Core Security Practices Include: ● Data Encryption: All data transmitted during session recordings, payments, and account communication is encrypted using SSL (Secure Socket Layer) protocols.
● Access Controls: Only select, trained personnel can access user data, and every access instance is logged and reviewed periodically.
● Infrastructure Security: Our hosting servers are maintained with regular software updates, firewall protections, and intrusion detection mechanisms.
● Session Recordings: Stored securely in encrypted drives, recordings are never shared publicly and are retained strictly for quality assurance or dispute resolution.
We constantly review our practices to align with international standards like ISO/IEC 27001 (Information Security) and maintain readiness for any compliance or data breach scenario.
Concept Clutch respects the rights of all users—students, parents, tutors, or website visitors—regarding their personal data. We comply with relevant data protection laws including:
● GDPR (European Union)
● CCPA (California, USA)
● IT Act, 2000 and SPI Rules, 2011 (India)
Your rights include:
1. Right to Access: You may request a copy of the personal data we hold about you.
2. Right to Correction: If any information is inaccurate or outdated, you may request corrections.
3. Right to Deletion: You may request deletion of your account or associated data, except where retention is required by law.
4. Right to Withdraw Consent: You can withdraw your consent for data use at any time.
5. Right to Restrict Processing: You may request that your data be used only for essential services.
To exercise these rights, please email us at: conceptclutchtutoring@gmail.com.
While Concept Clutch is committed to protecting your data, users also play a critical role in safeguarding their own privacy. We encourage responsible digital behavior across all interactions on our platform.
As a user, you are expected to:
● Keep your login credentials secure and never share them with unauthorized parties.
● Provide accurate, honest, and updated information during registration.
● Seek parental supervision for any use of services by minors.
● Not record or redistribute class content or session footage without prior permission.
● Notify us immediately in case of any unauthorized account activity.
Abuse or misuse of the platform, data tampering, or non-cooperation during a data investigation can lead to account suspension or termination, in accordance with our Terms and Conditions.
This Privacy Policy, and any dispute arising from it, shall be governed and interpreted in accordance with the laws of India, with exclusive jurisdiction resting with the courts of Delhi.
We aim to comply with global best practices such as those defined by the EU GDPR and California CCPA, but the legal standard applied shall remain Indian law, unless otherwise required by international treaties.
We welcome your questions, feedback, or concerns regarding this Privacy Policy. You may contact us through:
Email: conceptclutchtutoring@gmail.com
Location: Delhi, India
If you believe your data has been misused or mishandled, we urge you to reach out immediately so we can investigate and resolve the issue fairly and promptly.
This Privacy Policy was last updated on 6 June 2025. Continued use of our services indicates your acceptance of these terms.